24-HOUR CANCELLATION POLICY: Appointments missed, changed or cancelled within 24 hours of the scheduled start time, will be charged in full. Change requests made prior to 24 hours are accommodated subject to availability

OVERTIME POLICY: If the project exceeds the agreed project rate with the allotted hours in the contract we’ll need to shift to hourly billing at the rate of $225 per hour to ensure our efforts are fully supported and your requests can be properly executed.

If a private call extends past its scheduled hour, overtime will be charged at the prorated hourly rate of $225. Subject to Natane’s availability, a client may willingly choose to extend the call and incur the overtime fee. Studio Boudreau offers a 10 minute grace period on this policy so the hourly rate sets in once the call exceeds 70 minutes. The grace period or any overtime availability is not guaranteed and is subject to Natane’s schedule and discretion.

REVISION POLICY: Please note that ongoing revisions requested by the client may contribute to exceeding the original scope or timeline. While we are happy to accommodate your changes, significant or repeated revisions will be subject to this hourly billing structure to maintain the quality and integrity of the project.

RESEARCH POLICY: Any additional research outside the session will be billed at the hourly rate including any liaisons.

TEXTING POLICY: Follow ups best booked in a session verses e-mails and text. We do not have the capacity to manage the digital space effectively.

SCHEDULING: Please let us know 1 month in advance if you will be out of town and need to put our work on hold so we can accommodate others and adjust our schedule accordingly. We cannot promise to keep your weekly scheduled day and time here if it is put on hold.

Referral fee,  brokering, and negotiating deals: 20%